Legal · Privacy Policy
Privacy Policy
Last updated December 8, 2025
Last Updated
December 8, 2025
Your Rights
Access, correction, deletion, opt-out
Contact
privacy@oneproof.comOneproof, Inc., its parent, subsidiaries, affiliates, successors, and assigns (“Company”, “we”, “our”, or “us”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our website, mobile applications, software, products, and all other Company offerings or services that link to this policy (our “Services”) and our practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
- —Through the Services.
- —In communications, including email, text, chat, and other electronic messages, between you and the Services.
- —When you interact with our advertising and applications on third party websites, if those applications include links to this policy.
Please read this policy carefully to understand our policies and practices regarding your information. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time. Your continued use of the Services after we make changes is deemed acceptance of those changes.
Children's and Minors' Data
Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.
01The Personal Data That We Collect or Process
“Personal Data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information.
Types of personal data we may collect:
- —Account and contact information (name, address, email, phone, username)
- —Account history, transactions, and subscription information
- —Demographic information (age, gender with your consent)
- —Location information (general and precise geolocation with your consent)
- —Device information (IP address, device identifiers, operating system, browser type)
- —Images, voice recordings, and videos (with your consent)
- —Identity document information (face data, driver's license numbers with your consent)
- —Biometric information (faceprints with your consent)
Note on Sensitive Data: Some information, including identification document information, precise geolocation, and biometric information, may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent.
02How We Collect Your Personal and Other Data
You Provide Information to Us
We collect information when you create or update an account, subscribe, incorporate our products into your offerings, or submit identity documents of persons whose credentials are being verified.
Automatically Through Our Services
We may use automatic data collection technologies including:
- —Cookies: Small files placed on your device to improve Services.
- —Web Beacons: Electronic files that help us count users and verify system integrity.
From Business Partners and Service Providers
We may receive personal data from service providers and business partners that help us provide personalized experiences.
03How We Use Your Information
We use your information to:
- —Provide Services features, verify identities, and authenticate credentials
- —Fulfill and manage subscriptions, purchases, and payments
- —Monitor, develop, or improve Services (including using machine learning and AI)
- —Promote our Services through advertising and marketing
- —Enforce our rights and comply with legal requirements
- —Notify you of updates and changes to Services
04Who We Disclose Your Information To
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may also disclose personal data to:
- —Our subsidiaries and affiliates
- —Service providers bound by confidentiality
- —Business successors (merger, acquisition)
- —Third parties for marketing (with opt-out)
- —To comply with legal requirements
- —To protect rights and safety
05Your Rights and Choices About Your Information
Your State Privacy Rights (US)
Depending on your state of residency, you may have certain rights including:
- —Access and Data Portability: Confirm whether we process your personal data and access a copy.
- —Correction: Request correction of inaccuracies in your personal data.
- —Deletion: Request deletion of personal data (subject to exceptions).
- —Opt Out: Request we not use your data for targeted advertising, profiling, and sales.
To exercise these rights, email us at privacy@oneproof.com.
European, UK, Swiss Data Protection Rights
If EU, UK, or Swiss data protection laws apply to you, you have rights including:
- —Access, rectification, or erasure of Personal Data
- —Data portability for automated processing
- —Withdrawal of consent at any time
- —Object to or restrict processing under certain circumstances
Contact us at privacy@oneproof.com.
How to Opt Out
YOU MAY OPT OUT OF OUR COLLECTION OF PERSONAL DATA BY CANCELING THE SERVICES AND UNINSTALLING THE APPLICATIONS FROM ALL YOUR DEVICES.
For specific opt-outs (cookies, targeted advertising, marketing), please email privacy@oneproof.com.
06How We Protect Your Personal Data
We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure.
However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data. The safety and security of your information also depends on you.
07How We Retain Your Personal Data
We keep personal data for as long as reasonably necessary to fulfill the purposes described or as otherwise legally permitted or required. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.
Stateful Services
- —Until you manually delete stored data
- —90 days after service cancellation
Stateless Services
- —90-day period, purged monthly
- —Support: 90 days after resolution
Class Action Waiver US Residents Only
YOU (IF YOU ARE A RESIDENT OF THE UNITED STATES) AND COMPANY AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER YOU NOR COMPANY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE-ATTORNEY GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH YOU OR COMPANY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.
YOU AND COMPANY FURTHER AGREE THAT NO PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF YOU, COMPANY, AND ALL PARTIES TO ANY SUCH PROCEEDING.
The term “DISPUTE” shall be interpreted as broadly as permitted under applicable law and shall apply to all past, present, and future legal disputes and legal claims between you and Company.
Contact Information
To exercise your rights or ask questions about this privacy policy, contact us at:
privacy@oneproof.comChanges to Our Privacy Policy
We may update this policy from time to time. The date the privacy policy was last updated is identified at the top of the page. Your continued use of the Services after changes constitutes acceptance of the revised policy.